Lifetime warranty
Covered for as long as you own it
Every Echols ring carries a lifetime manufacturing warranty. If something we made fails, we repair or remake it at no cost to you — there is no registration form and no expiry date.
What the warranty covers
- Loose or failed prongs, bent baskets and setting defects.
- Loss of a melee or side stone due to a setting fault.
- Porosity, solder failure or any defect in the band or gallery.
- Manufacturing faults in engraving, finishing or plating.
Complimentary lifetime care
- Annual prong and setting inspection under 10x magnification.
- Ultrasonic cleaning and hand polishing whenever you send it in.
- Rhodium replating on white gold, as often as needed.
- Insured two-way shipping for any warranty service.
What sits outside the warranty
Accidental damage, loss and theft are matters for insurance, not manufacturing. Every ring ships with a written appraisal at replacement value so you can schedule it on a policy the day it arrives.
Normal wear — surface scratches, a band that has thinned after years of daily wear, a centre stone chipped by impact — is repaired at cost rather than free of charge. We will always quote before touching it.
Using the warranty
Contact your gemmologist directly. We issue an insured label, inspect the ring within two business days of arrival, and tell you plainly whether it is a warranty repair or a quoted one.
Questions we have not answered?
Your gemmologist replies within one business day, usually much sooner.